Privacy Policy

This Privacy Policy explains how CTRL ALT & FIX ("we", "us", "our") collects, uses, discloses, and protects your personal information when you use our mobile application, Kiteline Family (the "App"), and any related websites or services.

Kiteline Family is a family-focused app designed to help family members stay connected, organised, and informed. This policy covers all features of the App, including any accounts, profiles, and communication tools within it.

We collect information you provide directly to us, such as your name, email address, and the content you create or share within the App (for example, family member profiles, notes, or messages).

We also collect information automatically when you use the App, including device information, approximate location (where permitted), usage data, and diagnostic information that helps us keep the App running smoothly.

We use your information to provide and improve the App's features, to create and maintain your account, to personalise your experience, and to communicate with you about updates, support requests, and important service notices.

We may also use aggregated, de-identified data to analyse trends, improve performance, and develop new features.

We do not sell your personal information. We share information only with service providers who help us operate the App (such as hosting, analytics, and email providers), when required by law, or to protect the rights and safety of our users.

Where the App includes family sharing features, information you choose to share may be visible to family members or other users you invite or connect with. You control what you share.

Your information is stored on secure servers and protected using industry-standard safeguards. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to provide the App's services, comply with our legal obligations, and resolve disputes.

You may request access to, correction of, or deletion of your personal information at any time by contacting us. You can also disable certain permissions (such as location or notifications) in your device settings.

If you delete your account, we will delete or de-identify your personal information, except where we are required to retain it by law.

The App is not intended for children under the age of 13 without the involvement of a parent or guardian. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

The App may use third-party services (such as analytics, cloud storage, or sign-in providers) that collect information in accordance with their own privacy policies. We encourage you to review those policies.

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the App. Continued use of the App after an update means you accept the revised policy.

If you have any questions about this Privacy Policy or how we handle your personal information, please reach out via the Contact section of our website.